If you are not 100% satisfied with any purchase on MyStiletto, please return the product within 30 days of your purchase date for a full refund. For exchanges, contact us at firstname.lastname@example.org with your Order #. For all orders, we unfortunately cannot refund duties, taxes, or shipping charges.
Please return items to the address below and don’t forget to write your Order # on the outside of the package.
Attn: Returns, [Your Order #]
200 Robert Speck Parkway, #1501
Mississauga, ON L4Z 1S3
You will be responsible for the return shipping cost. Once your return is received, you’ll receive an email that a credit was applied to your credit card or original method of payment. Please allow 7-10 business days for the refund to post on your account.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Orders that are refused will be charged the original shipping plus any return shipping costs. Any remaining balance will be refunded back to you.
CONDITIONS OF RETURNS OR EXCHANGE
To be eligible for a return, we require your order number or a receipt or proof of purchase and product being returned. Item must be unused and in the same condition that you received it. It must also be in complete original packaging and re-sellable.
To be eligible for an exchange, we require your order number or a receipt or proof of purchase and product being returned in complete original packaging.
Buyers are responsible for return shipping costs. Shipping costs are non-refundable.
REFUNDS (if applicable)
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. When approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.